ESG Performance – ฝ่ายกลยุทธ์องค์กร

Sustainability Indicators	Unit	2022	2023	2024	2025
Environmental Policy & Management System
Capital Investment	Baht	29,389,322	27,590,790.50	74,031,200.00	Data collection in progress
Operating Cost	Baht	n.d.	n.d.	n.d.	n.d.
Savings/Cost Avoidance	Baht	25,846,780	16,044,195.49	5,820,188.53	Data collection in progress
Data Coverage (Operations)	Percent	100.00	50.00	100.00	100.00
Proportion of investment in low-carbon service innovation to total AOT revenue	Percent	n.d.	n.d.	n.d.	n.d.
Proportion of revenue from low-carbon service innovation to AOT’s total revenue	Percent	n.d.	n.d.	n.d.	n.d.
Number of Environmental Violations of Legal Regulations	Cases	0.00	0.00	0.00	0.00
ISO 14001 Certification Coverage	Percentage	16.67	16.67	16.67	16.67
Energy
Total Purchase Electricity	Million Baht	n.d.	2,557.77	2,299.28	2,291.04
Total Energy Consumption	Megawatt-hour	784,905	974,738.58	597,544.36	604,145.76
Total Non-Renewable Energy Consumption	Megawatt-hour	n.d.	n.d.	n.d.	n.d.
Total Renewable Energy Consumption	Megawatt-hour	286	293.62	289.81	342.00
Electricity	Megawatt-hour	784,619	974,738.58	597,544.36	604,145.76
Heating	Megawatt-hour	n.d.	n.d.	n.d.	n.d.
Cooling	Megawatt-hour	347,886	n.d.	n.d.	n.d.
Steam	Megawatt-hour	n.d.	n.d.	n.d.	n.d.
Energy use intensity	MWh/passenger	n.d.	0.01	0.01	0.005
Total amount of Energy Sold	Megawatt-hour	n.d.	n.d.	n.d.	n.d.
Electricity	Megawatt-hour	n.d.	n.d.	n.d.	n.d.
Heating	Megawatt-hour	n.d.	n.d.	n.d.	n.d.
Cooling	Megawatt-hour	n.d.	n.d.	n.d.	n.d.
Steam	Megawatt-hour	n.d.	n.d.	n.d.	n.d.
Total External Energy Consumption (Upstream & Downstream)	Megawatt-hour	n.d.	n.d.	n.d.	n.d.
Amount of energy reduction from Suvarnabhumi Airport's Solar Roof Project	Megawatt-hour	n.d.	n.d.	9,529.95	6,031.48
Amount of energy reduced from products or services purchased by AOT	Megawatt-hour	n.d.	n.d.	n.d.	n.d.
Data Coverage (Operation)	Percent	100.00	100.00	100.00	100.00
Waste & Pollutants
Total Waste	Metric tonnes	18,363,142.00	33,299,219.51	54,859,676.95	52,890,193.17
Non-Hazardous Waste	Metric tonnes	18,363,142.00	33,299,103.00	54,859,544.62	52,742,979.80
Hazardous Waste	Metric tonnes	n.d.	116.51	132.33	147.22
Plastic Waste	Metric tonnes	n.d.	n.d.	n.d.	n.d.
Total Waste Recycled/Reused	Metric tonnes	540,860.00	20,771,340.00	21,047,185.00	18,973,260.00
Non-Hazardous Waste	Metric tonnes	n.d.	n.d.	n.d.	n.d.
Hazardous Waste	Metric tonnes	n.d.	20,771,340.00	21,047,185.00	18,973,260.00
Total Waste Disposed	Metric tonnes	18,009,062.00	12,644,273.00	49,590,994.00	30,021,769.50
Waste Landfill	Metric tonnes	3,129,412.00	4,938,029.00	33,805,954.00	14,256,969.50
Waste incinerated With Energy Recovery	Metric tonnes	14,879,650.00	7,706,244.00	15,785,040.00	15,764,800.00
Incinerated Without Energy Recovery	Metric tonnes	n.d.	n.d.	n.d.	n.d.
Others	Metric tonnes	0.00	0.00	0.00	0.00
Data Coverage (Operations)	Percent	100.00	100.00	100.00	100.00
Pollutant
NOX	kilograms	n.d.	n.d.	n.d.	n.d.
SOX	kilograms	n.d.	n.d.	n.d.	n.d.
VOC	kilograms	n.d.	n.d.	n.d.	n.d.
Water
Total Water Withdrawal	Thousand cubic meters	6,251.00	8,414.75	9,671.09	9,185.17
Surface water	Thousand cubic meters	0.00	0.00	0.00	0.00
Groundwater	Thousand cubic meters	333.00	n.d.	329.85	267.84
Brackish water	Thousand cubic meters	0.00	0.00	0.00	0.00
Water from business partners	Thousand cubic meters	5,918.00	8,414.75	9,341.24	8,917.33
Percentage of total water withdrawal in water-stressed areas	Percent	0.00	0.00	0.00	0.00
Seawater	Thousand cubic meters	0.00	0.00	0.00	0.00
Total Water Discharge	Thousand cubic meters	1,734.00	980.43	3,840.49	4,547.43
Discharged to surface water	Thousand cubic meters	1,734.00	980.43	3,840.49	4,547.43
Discharged to groundwater	Thousand cubic meters	0.00	0.00	0.00	0.00
Discharged to seawater	Thousand cubic meters	0.00	0.00	0.00	0.00
Managed by business partners	Thousand cubic meters	0.00	0.00	0.00	0.00
Percentage of total water discharge in water-stressed areas	Percent	0.00	0.00	0.00	0.00
Total Net Water Consumption	Thousand cubic meters	4,517.00	7,434.32	5,830.60	4,637.74
Surface water	Thousand cubic meters	0.00	0.00	0.00	0.00
Groundwater	Thousand cubic meters	0.00	0.00	329.85	267.84
Brackish water	Thousand cubic meters	0.00	0.00	0.00	0.00
Water from partners	Thousand cubic meters	4,517.00	7,434.32	5,500.75	4,369.90
Percentage of total water consumption in water-stressed areas	Percent	0.00	0.00	0.00	0.00
Reused water	Thousand cubic meters	n.d.	n.d.	484.65	324.63
Data Coverage (Operations)	Percent	100.00	100.00	100.00	100.00
Climate Strategy*
Total Direct GHG Emissions (Scope 1)	tonnes of CO2 equivalent	2,819.64	2,941.59	2,882.54	3,044.63
Data Coverage (Operations) Scope 1	Percent	100.00	100.00	100.00	100.00
Total Indirect GHG Emissions (Scope 2)	tonnes of CO2 equivalent	224,506.94	284,837.17	296,638.19	293,530.95
Data Coverage (Operations) Scope 2	Percent	100.00	100.00	100.00	100.00
GHG Emissions Scope 1 + 2	tonnes of CO2 equivalent	227,326.58	287,778.75	299,520.73	296,575.57
GHG Emission Scope 3	tonnes of CO2 equivalent	n.d.	90,225.9	113,204.34	140,504.38
Tenant Energy Use	tonnes of CO2 equivalent	n.d.	90,225.9	113,204.34	140,504.38
GHG Emission Intensity (Scope 1+2+3)	TCO2EQ/Passenger	n.d.	3,778	3,460	3,469
GHG Removal in the Value Chain (GHG Scope 1)	tonnes of CO2 equivalent	n.d.	n.d.	n.d.	n.d.
Carbon Credit	tonnes of CO2 equivalent	n.d.	n.d.	n.d.	n.d.
Biodiversity
Total Operational Sites	Number	6.00	6.00	6.00	6.00
Total Operational Sites with Biodiversity Impact Assessment	Number	5.00	5.00	5.00	5.00
Total Operational Sites Near Critical Biodiversity Sites or with significant impact	Number	2.00	2.00	2.00	2.00
Biodiversity Management Plan Data Coverage	Percent	100.00	100.00	100.00	100.00

Remark : * The Emission Factor values applied in this assessment are based on the announcement by the Thailand Greenhouse Gas Management Organization (Public Organization) (TGO) (April 2022). For energy consumption data from the district cooling system at Suvarnabhumi Airport, the Emission Factor provided by District Cooling and Power Plant Company Limited (DCAP) has been applied. The greenhouse gas emissions assessment of AOT is conducted under the Operational Control boundary-setting criteria within the scope of airport operations

Sustainability Indicators	Unit	2022	2023	2024	2025	2025 Target
Labour Practices
Workplace discrimination cases	Cases	0.00	1.00	0.00	0.00
Confirmed cases of sexual harassment	Cases	0.00	0.00	0.00	2.00
Total AOT Employees (Excluding Staff/Contractors)
Total Employees	Persons	7,917	8,609	8,879	9,286
Temporary Workforce	Persons	1,766	1,739	2,002	1,929
Total Workforce	Persons	6,151	6,859	6,876	7,357
Male	Persons	3,748	4,120	4,132	4,351
Female	Persons	2,403	2,739	2,744	3,006
Employees from disadvantaged groups (Disabled, Minorities)	Persons	0.00	0.00	0.00	0.00
Share of Women in Total Workforce	Percent	39.79	41.59	39.91	41.30
Share of women in revenue-generating management functions	Percent	35.38	34.59	58.53	42.26
Proportion of female employees in executive levels 7-8	Percent	51.80	49.82	49.93	50.60
Proportion of female employees in executive levels 9 - 11	Percent	33.56	48.27	33.74	32.91
Share of women in All Management (Level 7-11)	Percent	49.93	49.01	48.30	48.92
Share of women in STEM positions	Percent	18.63	18.66	6.38	6.32
Workforce by Age Group
Under 30 years old	Percent	13.00	14.00	6.98	8.55
Aged 30-50 years	Percent	72.00	72.00	74.69	73.96
Over 50 years old	Percent	15.00	14.00	18.33	17.49
Workforce by Religion
Buddhism: Total Workforce	Percent	95.68	93.79	92.82	90.02
Buddhism: Management (Level 7-11)	Percent	n.d.	95.76	22.82	21.95
Christianity: Total Workforce	Percent	0.82	0.87	0.90	0.84
Christianity: Management (Level 7-11)	Percent	n.d.	0.74	0.23	0.23
Islam: Total Workforce	Percent	3.50	3.08	3.16	3.00
Islam: Management (Level 7-11)	Percent	n.d.	3.33	1.60	0.41
Gender Pay (Average Salary Only)
Male Top Management (Level 9-11)	Baht	n.d.	1,973,145.45	2,018,040.00	2,075,537.77
Female Top Management (Level 9-11)	Baht	n.d.	2,095,098	2,155,356	2,253,147
Male-to-Female Ratio (Top)	Ratio	n.d.	0.94	0.94	0.92
Male Junior Management (Level 7-8)	Baht	1,136,093.88	1,136,093.85	1,172,472.00	1,190,760.15
Female Junior Management (Level 7-8)	Baht	1,203,363.72	1,203,363.76	1,250,652.00	1,255,093.13
Male-to-Female Ratio (Junior) management at level 7-8	Ratio	0.94	0.94	0.94	0.95
Male Operational Level	Bath	411,380.64	410,622.66	414,888.00	415,807.00
Female Operational Level	Bath	409,501.92	408,016.63	404,940.00	395,928.00
Male to female ratio of Operational Level	ratio	1.00	1.01	1.02	1.05
Gender Pay (Average Salary + Bonus)
Male Top Management (Level 9-11)	Baht	1,973,145.48	3,126,668	3,282,541	4,318,572
Female Top Management (Level 9-11)	Baht	2,095,098.00	3,367,504	3,521,045	4,597,496
Male Junior Management (Level 7-8)	Baht	1,136,096.28	1,811,182.60	1,947,657.96	1,782,975.84
Female Junior Management (Level 7-8)	Baht	1,203,363.72	1,922,859.47	2,072,438.54	1,881,161.34
Employees Represented by an Independent Trade Union)	Percent	100.00	100.00	100.00	100.00
Employee Notice Period	Day	30	30	30	30
Human Rights
Human Rights Violation	Case	0	1	0	0
% of total assessed in last three years : Own Operation	Percent	100.00	100.00	100.00	100.00
AOT operational sites identified with human rights risks	Percent	100.00	100.00	100.00	100.00
% of total assessed where risks have been identified	Percent	100.00	100.00	100.00	100.00
% of risk with mitigation actions taken	Percent	100.00	100.00	100.00	100.00
% of total assessed in last three years : Contractors, Tier I Suppliers, and Joint Ventures	Percent	100.00	100.00	100.00	100.00
Human rights risks identified within the supply chain workplaces	Percent	100.00	100.00	100.00	100.00
% of total assessed where risks have been identified	Percent	100.00	100.00	100.00	100.00
% of risk with mitigation actions taken	Percent	100.00	100.00	100.00	100.00
Human Capital Management
Average Hours of Training & Development	Hours	5.54	33.46	39.21	44.43
Average Training Hours by Age Group
Under 30 years old	Hours	12.93	41.06	55.36	54.56
>30 - 44 years old	Hours	5.12	37.56	50.65	49.13
45 - 60 years old	Hours	4.93	22.80	30.75	35.20
Average Training Hours by Management Level
Executive Management (Level 9-11)	Hours	4.20	28.06	50.30	45.69
Middle Management (Level 7-8)	Hours	8.82	27.83	32.00	43.02
Operational Staff (Level 1-6)	Hours	5.12	35.09	46.78	45.10
Training Hours Classified by Nationality
Thai Nationality	Percent	100.00	100.00	100.00	100.00
By Gender
Male	Hour	n.d.	34.18	45.92	44.86
Female	Hour	n.d.	32.38	43.90	45.63
Orientation / Preliminary Courses
Number of Training Projects	Projects	n.d.	40	21	13
Number of Trainees	Persons	n.d.	875	2,794	2,010
Technical / Professional Courses
Number of Training Projects	Projects	n.d.	476	154	191
Number of Trainees	Persons	n.d.	10,504	4,896	6,953
Management Courses
Number of Training Projects	Projects	n.d.	198	31	61
Number of Trainees	Persons	n.d.	4,376	1,895	1,810
General Knowledge Courses
Number of Training Projects	Projects	n.d.	80	221	226
Number of Trainees	Persons	n.d.	1,752	7,903	6,670
Basic Firefighting Course
Number of Training Projects	Projects	n.d.	n.d.	15	13
Number of Trainees	Persons	n.d.	n.d.	1,370	866
Average Training Expense per Employee	Baht	n.d.	6,927.00	18,297.25	26,045.66
Human Capital Return on Investment (HCROI)	Baht	n.d.	2.22	3.05	2.90
Total Revenue (AOT)	Baht	17,891,860,000.00	48,445,503,319.00	67,827,790,000.00	68,586,380,000.00
Total Expenses (AOT)	Baht	28,825,529,016.00	34,248,225,299.00	40,524,930,000.00	42,727,361,366.00
Total Employee-Related Expenses	Baht	7,782,147,063.00	11,639,362,284.00	13,296,202,264.00	13,584,102,466.00
Total Number of Employees	Persons	7,917	8,609	8,878	9,286
Number of New Hires	Persons	39	840	90	811
Average Cost per New Hire	Baht	23,000.00	24,990.00	17,188.00	15,153.00
Number of New Hires Classified by Age
Under 30 Years Old	Persons	28	279	51	431	0
30 - 50 Years Old	Persons	11	560	38	380	0
Over 50 Years Old	Persons	0	1	1	0	0
Number of New Hires Classified by Management Level
Executives (Level 9-11)	Persons	n.d.	1	0	0	bb
Management (Level 7-8)	Persons	n.d.	1	1	1	bb
Staff (Level 1-6)	Persons	n.d.	838	89	623	bb
Number of New Employee Hires by Nationality
Thai Nationality	Percentage	100.00	100.00	100.00	100.00
Number of New Employee Hires by Gender
Male Employees	Persons	19	461	61	410	bb
Female Employees	Persons	20	379	29	401	bb
Internal Transfer Rate	Percentage	100.00	100.00	100.00	100.00	bb
Performance Assessment
Performance assessment based on established KPIs for each department	Yes/No	Yes	Yes	Yes	Yes	bb
Assessment of teamwork competency	Yes/No	Yes	Yes	Yes	Yes	bb
360-degree performance assessment (or assessment by more than one evaluator)	Yes/No	Yes	Yes	Yes	Yes	bb
Dialogue-based performance assessment	Yes/No	Yes	Yes	Yes	Yes	bb
Proportion of employees receiving at least one form of performance assessment	Times/Year	2.00	2.00	2.00	2.00	bb
Parental Leave
Number of maternity leave days for female employees	Days	90.00	90.00	90.00	90.00	bb
Female employees entitled to maternity leave	Percentage	100.00	100.00	100.00	100.00	bb
Female employees who took maternity leave	Persons	11	9	9	7	bb
Female employees who returned to work after maternity leave	Persons	11	9	9	7	bb
Female employees still employed 12 months after returning to work	Persons	11	9	9	7	bb
Paternity leave for male employees	Yes/No	Yes	Yes	Yes	Yes	bb
Male employees who returned to work after paternity leave	Persons	0	0	0	0	bb
Personal leave for both female and male employees	Yes/No	Yes	Yes	Yes	Yes	bb
Employee Support Programs
Employee Benefits
Stress reduction activities	Yes/No	Yes	Yes	Yes	Yes	bb
Sports and athletic activities	Yes/No	Yes	Yes	Yes	Yes	bb
Work Conditions
Flexible working hours / Staggered shifts	Yes/No	Yes	Yes	Yes	Yes	bb
Work from home (WFH)	Yes/No	No	No	No	No	bb
Family Benefits
Childcare and breastfeeding facilities	Yes/No	Yes	Yes	Yes	Yes	bb
Part-time work options	Yes/No	No	No	No	No	bb
Other Benefits
Accident insurance	Yes/No	Yes	Yes	Yes	Yes	bb
Medical benefits / Health insurance	Yes/No	Yes	Yes	Yes	Yes	bb
Retirement provision / Post-retirement care	Yes/No	Yes	Yes	Yes	Yes	bb
Employee stock ownership plan (ESOP)	Yes/No	No	No	No	No	bb
Turnover Rate
Employee turnover rate	Percentage	1.97	0.44	0.31	0.24	bb
Voluntary turnover rate	Percentage	0.43	0.44	0.31	0.24	bb
Turnover Rate by Age Group
Under 30 years old	Percentage	0.08	0.69	0.06	0.20	bb
30-50 years old	Percentage	0.32	0.31	0.26	0.90	bb
Over 50 years old	Percentage	0.04	0.06	0.00	0.00	bb
Turnover Rate by Management Level
Management Level 9 - 11	Percentage	n.d.	0.04	0.00	0.00	bb
Management Level 7 - 8	Percentage	n.d.	0.09	0.04	0.06	bb
Operational Staff (Level 1 - 6)	Percentage	n.d.	0.31	0.28	0.27	bb
Turnover Rate by Nationality
Thai Nationality	Percentage	100.00	100.00	100.00	100.00	bb
Turnover Rate by Gender
Male Employees	Percentage	0.28	0.17	0.17	0.16	bb
Female Employees	Percentage	0.16	0.26	0.13	0.08	bb
Employee Engagement Assessment
Job Satisfaction	Yes/No	Yes	Yes	Yes	Yes	bb
Sense of Purpose at Work	Yes/No	Yes	Yes	Yes	Yes	bb
Workplace Happiness	Yes/No	Yes	Yes	Yes	Yes	bb
Stress Levels	Yes/No	Yes	Yes	Yes	Yes	bb
Overall Employee Engagement Score	Percentage	79.34	88.00	89.00	88.00	bb
Employee Engagement Survey Coverage	Percentage	100.00	100.00	100.00	100.00	bb
Occupational Health & Safety
AOT Employee Fatalities	Persons	0	0	0	0	bb
Contractor Fatalities	Persons	1	0	1	1	bb
LTIFR - AOT Employees	Rate	0.22	0.39	0.23	0.25	bb
LTIFR - Contractors	Rate	0.00	0.00	0.00	0.00	bb
Number of work-related accidents	Times	n.d.	n.d.	14.00	17.00	bb
Incident Rate (IR) - Employees	Percent	n.d.	n.d.	n.d.	11.00	0.12	bb
Employees trained in Occupational Health & Safety standards	Persons	n.d.	n.d.	n.d.	n.d.	979	bb
ISO 45001 certification coverage	Percent	100.00	100.00	100.00	100.00	bb
Customer Relations & Community
Proportion of Online Revenue	Percent	0.00	0.02	0.01	0.01
Proportion of customers using	Percent	n.d.	7.42	9.29	11.47
ASQ Customer Satisfaction Score	Score	4.16	4.xx	4.xx	4.xx
Coverage of customer satisfaction assessment results (ASQ)	Percent	100.00	100.00	100.00	100.00
Privacy Protection
Substantiated Complaints Regarding Data Privacy	Cases	0.00	0.00	0.00	0.00
Community Relations
Total Charitable Donations (Non-Profit Organizations)	Baht	n.d.	n.d.	n.d.	397,000.00

Remarks:

*AOT does not employ persons with disabilities or individuals from underprivileged groups. Instead, the company contributes to the fund in accordance with the Persons with Disabilities Empowerment Act B.E. 2550 (2007).
**In fiscal year 2024, the training curriculum was revised from four programs to five programs.
***Data will be available for entry at the end of fiscal year 2025 (September 30, 2025).

Sustainability Indicators	Unit	2022	2023	2024	2025
Transparency & Reporting
Expenses related to sustainability operations	Baht	n.d.	n.d.	6,346,251.85	10,476,146.77
Corporate Governance
Median Employee Compensation (Excluding CEO)	Baht	617,697.00*	298,782.00*	27,700.00	27,995.50
Mean Employee Compensation (Excluding CEO)	Baht	n.d.	487,924.67*	43,162.95	43,402.37
CEO-to-Employee Pay Ratio (Median)	-	0.30*	34.37	373.29	14.70
CEO-to-Employee Pay Ratio (Mean)	-	n.d.	21.04	19.96	21.14
Total Compensation of Senior Executives (Level 7 and above)	Baht	n.d.	n.d.	174,634,132.45	181,623,223.85
Total Number of Board Directors	Persons	15	13	14	14
Number of Female Board Directors	Persons	5	3	3	3
Board Directors aged under 30 years old	Persons	0	0	0	0
Board Directors aged 30 - 50 years old	Persons	n.d.	n.d.	5	2
Board Directors aged over 50 years old	Persons	n.d.	n.d.	9	13
LGBTQ+ Board Directors	Persons	0	0	0	0
Executive Directors	Persons	1	1	1	0
Independent Directors	Persons	10	9	7	8
Directors with Business-Related Skills (GCIS)	Persons	8	9	7	7
Percentage of Female Directors in Sub-Committees	Percent	n.d.	n.d.	n.d.	1.00
Audit Fees	Baht	n.d.	7,375,000.00	8,280,000.00	5,700,000.00
Non-Audit Fees	Baht	n.d.	60,000.00	1,860,000.00	960,000.00
Business Ethics
Confirmed violations of business ethics (5 categories)	Cases	0.00	0.00	0.00	3.00
Ongoing cases of business ethics violations	Cases	0.00	0.00	1.00*	3.00
Coverage of business ethics violation data	Percent	100.00	100.00	100.00	100.00
Coverage of anti-corruption policy	Percent	100.00	100.00	100.00	100.00
Partners trained in business ethics	Percent	n.d.	n.d.	n.d.	n.d.
AOT board members trained	Percent	n.d.	n.d.	100.00	100.00
Employees trained	Percent	n.d.	n.d.	100.00	100.00
Charitable donations	Baht	n.d.	n.d.	8,941,534.35	13,565,036.00
Budget allocated to support organizations	Baht	n.d.	n.d.	45,337,050.00	62,811,050.00
Political contributions	Baht	0.00	0.00	0.00	0.00
Policy Influence
Total Trade Association Contribution	Baht	3,699,665.33	4,874,601.67	9,308,089.19	6,640,611.20
United Nations Global Compact: Membership Fee	Baht	n.d.	n.d.	437,500.00	525,000.00
Airports Council International: Membership Fee	Baht	2,861,791.13	2,719,076.00	3,242,957.40	3,470,684.20
Airports Council International: Activity Cost	Baht	n.d.	1,138,283.00	2,260,031.00	253,873.01
Airports Council International: Committee Engagement	Baht	n.d.	1,017,241.92	3,367,600.79	2,390,553.99
Supply Chain Management
Total Number of Tier-1 Suppliers	Persons	305	509	822	1,733
Total Number of Significant Tier-1 Suppliers	Persons	170	83	52	74
Total Spend on Significant Suppliers in Tier-1	Percent	55.74	89.23	61.64	90.07
Total Number of Significant Non Tier-1 Suppliers	Persons	0	0	0	0
Average Payment Day to Suppliers	Day	7	7	7	7
Risk Assessment
Total Number of Suppliers Screened	Count	n.d.	n.d.	n.d.	n.d.
Total Number of Suppliers Assessed via Desk Assessments/On-site Assessments	Persons	170	83	52	74
Unique Significant Suppliers Assessed	Percent	100.00	100.00	100.00	100.00
Number of Suppliers Assessed with Substantial Actual/Potential Negative Impacts	Persons	1	0	0	0
Suppliers with Substantial Actual/Potential Negative Impacts with Agreed Corrective Action/Improvement Plan	Percent	0.00	0.00	0.00	0.00
Number of Suppliers with Substantial Actual/Potential Negative Impacts That Were Terminated	Persons	n.d.	n.d.	n.d.	n.d.
Supplier Penalties
Total Number of Suppliers Supported in Corrective Action Plan Implementation	Persons	0.00	0.00	0.00	0.00
Suppliers Assessed with Substantial Actual/Potential Negative Impacts Supported in Corrective Action Plan Implementation	Percent	0.00	0.00	0.00	0.00
Supplier Sustainability Development
Total Number of Suppliers in Capacity Building Programs	Persons	0	0	0	897
Unique Significant Suppliers in Capacity Building Programs	Percent	0.00	0.00	0.00	0.00
Information Security / Cybersecurity & System Availability
Total Number of Information Security Breaches	Cases	0	0	0	0

Remarks:

*The event occurred in the past but continues to have an impact.

Sustainability Indicators	Unit	2024	2025
Business Ethics
Business partners trained in business ethics	Percent	18	60
Supply Chain Management
Total Number of Tier-1 Suppliers	Number	350	380
Total Number of Significant Tier-1 Suppliers	Number	350	380
Total Spend on Significant Suppliers in Tier-1	Percent	95%	1
Total Number of Significant Non Tier-1 Suppliers	Number	350	200
Actual average payment period to business partners	Days	90	80
Information Security
Total Number of Information Security Breaches	Cases	0	0
Waste & Pollutants
Total Waste	Kilograms	732,110	779,300
Non-hazardous waste	Kilograms	356,190	391,160
Hazardous waste	Kilograms	53,960	30,100
Plastic waste	Kilograms	321,960	358,040
Water
Water Withdrawal	Thousand cubic meters	128.724	91
Water Discharge	Thousand cubic meters	128.724	91
Climate Strategy
Total Direct GHG Emissions (Scope 1)	Ton CO₂ equivalent	3.02	3
Total Indirect GHG Emissions (Scope 3)	Ton CO₂ equivalent	80.11	58
Labour Practices
All employees	Persons	422	411
Share of Women in Total Workforce	Percent	47	47
Management Positions in Revenue-generating Functions	Percent	3	4
Occupational Health & Safety
Fatality - Own Employee	Persons	0	0
Fatality - Contractors	Persons	0	0
Incident Rate (IR) - Own Employees	Percent	2.13	1
Customer Relations
Proportion of revenue from online channels	Percent	66.45	75
Proportion of customers using online channels	Percent	56.73	68