Reporting Process and Material Sustainability Issues

Reporting Process

The determination of sustainability reporting content is aligned with Airports of Thailand’s (AOT) enterprise-wide risk management approach, the Global Reporting Initiative (GRI) Standards 2021, and the Double Materiality principle. AOT reviews and defines material sustainability topics on an annual basis.

In 2025 (Fiscal Year 2025), AOT reviewed its material sustainability issues by taking into consideration various factors such as changes in applicable laws, regulations, national and international assessment standards, as well as emerging global trends in both sustainability and the aviation business. To address the expectations of all stakeholder groups, AOT conducted an analysis of both positive and negative impacts arising from its operations, as well as external risks and opportunities that may affect the organization’s performance.

The materiality assessment process comprises four key steps:

Step 1: Review of Previous Material Sustainability Issues

AOT collects and reviews information from all business activities, including airport services and capacity expansion across its six airports, as well as from its seven stakeholder groups—customers; shareholders, investors, and securities analysts; operational partners; communities and society; regulatory authorities; media; and AOT personnel—throughout the value chain. AOT also considers economic, environmental, and social issues relevant to its operations in order to understand its organizational context.

This comprehensive information serves as the basis for reviewing and determining AOT’s material sustainability topics. In addition, AOT conducts benchmarking against peer companies with similar business operations, as well as relevant national and international standards, trends, and assessment frameworks, to compare current market developments and continuously update its material sustainability topics in alignment with evolving standards and best practices.

Step 2: Impact Identification

AOT analyzed and identified the economic, environmental, and social impacts resulting from its business operations. This process covered both positive and negative impacts—whether direct or indirect—arising from various activities carried out by AOT. Impact identification was conducted through stakeholder engagement activities, including workshops and opinion surveys, to ensure a clear understanding of the extent to which these impacts affect stakeholders and how they align with the Sustainable Development Goals (SDGs).

Step 3: Impact Analysis

AOT developed a weighted heat map based on calculated scores for each material sustainability topic. This analysis incorporated benchmarking of peer companies and the review of national and international standards, trends, and assessment frameworks at both national and international levels. These include, for example, S&P Global’s sustainability assessment under the Dow Jones Best in Class Indices, the United Nations Global Compact (UNGC), the Sustainability Accounting Standards Board (SASB), the Stock Exchange of Thailand’s sustainability assessment (SET ESG Ratings), and preparations for the Stock Exchange of Thailand’s transition toward sustainability assessments aligned with frameworks such as FTSE Russell.

Step 4: Consolidation of Material Sustainability Issues

Based on AOT’s 2024 review and assessment of material sustainability issues, the issues were prioritized into three levels: Highest Priority, High Priority, and Priority. This categorization enables AOT to effectively plan and respond to sustainability challenges and opportunities. The finalized material issues were presented to the President for approval and endorsement prior to public disclosure.

AOT’s Material Sustainability Topics.

In 2025, AOT identified and reviewed a total of 13 material sustainability issues, taking into consideration the expectations and concerns of both internal and external stakeholders. These issues comprehensively cover the economic, social, and environmental dimensions as follows:

Materiality Level	Material Sustainability Topics	SDGs

Value Creation	1. Energy and Climate Change
	2. Community Relations
	3. Airport Safety and Security
	4. Corporate Governance, Risk Management, and Business Ethics
	5. Infrastructure, Airport Capacity, and Business Opportunities
	6. Digital Technology and Innovations
Enabler	7. Human Capital Management
	8. Human Rights
	9. Occupational Health and Safety
	10. Customer Satisfaction
	11. Information Security and Privacy Protection
Fundamentals	12. Environmental Management
Fundamentals	13. Supply Chain Management

Remarks: * The issues on corporate governance, risk management and business ethics are the fundamental issues of business operations that have already been disclosed in the Annual Registration Statement/Annual Report (Form 56-1 One Report). Therefore, the information is not included in this report.

Material Issues for Enterprise Value Creation

Energy and Climate Change

Energy efficiency and active participation in climate change mitigation are key issues that contribute to AOT’s long-term revenue generation, as sustainability-focused investors place significant emphasis on energy and climate-related performance (ESG Investing).
Moreover, energy and climate initiatives can also reduce AOT’s long-term operational costs. Examples include the adoption of solar energy and preparedness for evolving regulatory requirements related to greenhouse gas emissions in Thailand, as well as efforts to reduce energy consumption and enhance energy efficiency.

Category	Material Issues for Enterprise Value Creation
Risks	Technology Risk – Rapid advancements in green technology International Regulatory Risk – Greenhouse gas emissions must comply with the Paris Agreement Policy Risk – Thailand is in the process of developing greenhouse gas regulations that may limit AOT’s emission levels Reputational Risk – Non-compliance with international emission standards may negatively affect AOT’s corporate reputation Market Risk – Increasing awareness among tourists regarding greenhouse gas emissions and climate change
Opportunities	Active participation in climate change mitigation and greenhouse gas reduction through renewable energy adoption enhances long-term investment attractiveness, particularly among ESG-focused investors.
Business Strategies	Increase the proportion of renewable and clean energy consumption Implement international sustainability best practices, particularly in Energy and Climate Change Assign responsible units to oversee energy management and climate-related initiatives
Corporate Targets and Leadership KPIs	Successful implementation of EV charging station installation projects Successful implementation of solar power generation systems Capability to reduce greenhouse gas emissions (from 2024 baseline) Eco-Efficiency Ratio (Greenhouse gas emissions per revenue of AOT)

Airport Safety and Security

Airport safety encompasses the management of the internal building environment, facilities and equipment, traffic systems, emergency evacuation procedures, and disease prevention measures. These elements form a fundamental safeguard to protect passengers, airlines, tenants, and AOT personnel.

In addition, security measures to prevent and respond to misconduct or unlawful acts are critical to maintaining stakeholder confidence, ensuring public safety, and safeguarding the continuity of airport operations. Effective management of airport safety and security therefore plays a vital role in strengthening AOT’s corporate reputation and supporting the long-term sustainability of its business operations.

Category	Material Issues for Enterprise Value Creation
Risks	Operational Risk – Disruption of airport operations in the event of accidents, fire incidents, emergencies, or security threats Health and Safety Risk – Risk of accidents involving passengers, employees, or stakeholders in cases of equipment, facility, or safety system failure, including pandemic situations Legal Risk – Non-compliance with relevant laws and regulations, such as building codes, fire prevention regulations, occupational safety laws, or airport security requirements Reputational Risk – Damage to corporate image in the event of serious accidents, safety incidents, or misconduct reported in the media Financial Risk – Financial losses arising from emergency recovery costs, system repairs, and compensation to airlines, passengers, or tenants
Opportunities	-
Business Strategies	Enhance safety standards of buildings, facilities, and equipment in compliance with international safety requirements Establish and regularly conduct emergency response drills, including employee training on safety procedures, emergency evacuation, equipment management, and incident reporting Strengthen security measures to prevent and respond to misconduct or terrorist threats Implement health surveillance systems and pandemic preparedness measures to ensure the safety of passengers and employees Strengthen collaboration with airlines, airport police, security authorities, and public health agencies to jointly manage risks
Corporate Targets and Leadership KPIs	Reduction in the number of safety incidents within airports compared to the baseline Improvement in passenger and airline satisfaction scores regarding safety Successful compliance with external safety audits and certification assessments Continuous reduction in AOT employee accident rates Successful implementation of annual safety improvement and enhancement projects

Corporate Governance, Risk Management, and Business Ethics

AOT is committed to managing its operations in accordance with AOT’s corporate governance principles, best practices for directors of listed companies, and the relevant rules, regulations, and guidelines of the Stock Exchange of Thailand and the Securities and Exchange Commission. AOT also remains dedicated to continuously enhancing its corporate governance practices toward internationally recognized standards of excellence.
Good corporate governance is of paramount importance to all stakeholder groups. Shareholders and investors are assured of transparent and fair management, leading to long-term value creation and sustainable returns on investment. Customers and service users receive high-quality, safe, and equitable services, supported by effective channels for feedback and grievance handling. Employees and personnel benefit from fair treatment and clear governance standards, fostering a culture of integrity, accountability, and responsible business conduct throughout the organization.

Category	Material Issues for Enterprise Value Creation
Risks	Regulatory investigations and scrutiny from supervisory authorities Loss of investor confidence Reputational damage
Opportunities	-
Business Strategies	Designate responsible units to ensure strict compliance with applicable regulations Establish formal grievance and complaint channels Conduct regular risk assessments and analysis
Corporate Targets and Leadership KPIs	Company sustainability assessment results in the Dow Jones Sustainability Indices (DJSI), UN Global Compact (UNGC), and FTSE Russell Integrity and Transparency Assessment results for public sector organizations State Enterprise performance evaluation under the State Enterprise Assessment Model (SE-AM)

Infrastructure, Airport Capacity and Business Opportunities

The development of modern and well-prepared airport infrastructure is a critical factor in supporting the growth of the aviation industry. AOT therefore places strong emphasis on the design and enhancement of terminal buildings, facilities, traffic systems, and related equipment to efficiently accommodate passengers, tenants, and airlines. This includes ensuring accessibility and inclusive services for persons with disabilities, the elderly, and individuals with special needs.
In addition, convenient and environmentally friendly transportation access to airports plays a vital role in enhancing the overall passenger experience while creating long-term business opportunities for the organization.

Category	Material Issues for Enterprise Value Creation
Risks	Airport congestion due to infrastructure capacity not keeping pace with increasing passenger volumes and flight movements Delays in infrastructure development affecting competitiveness Insufficient facilities for persons with disabilities, elderly passengers, or passengers with special needs
Opportunities	Increase passenger and flight handling capacity to accommodate future growth Enhance passenger experience through inclusive and universal design Expand commercial business opportunities within airport premises
Business Strategies	Plan and develop flexible infrastructure to support long-term growth Upgrade transport systems, terminal buildings, and facilities in accordance with international standards Promote public transportation and environmentally friendly mobility systems Develop commercial areas to enhance revenue generation
Corporate Targets and Leadership KPIs	Improvement in infrastructure-related satisfaction scores Infrastructure development progress in line with approved plans Passenger handling capacity increased according to target

Human Capital Management

AOT’s business operations rely on knowledgeable and capable personnel. To enable employees to perform at their full potential, the Company places strong emphasis on comprehensive human resource management across multiple dimensions. These include ensuring quality employment conditions, implementing performance-based evaluation and incentive systems without discrimination, and promoting overall employee well-being.
Such principles form the foundation of AOT’s human capital management approach, encompassing employee development, talent attraction and retention, fair labor practices, appropriate compensation and benefits, as well as respect for diversity and inclusion. AOT is committed to being an organization that provides meaningful work and enhances the quality of life for its personnel. This commitment also reinforces human rights in the workplace, including fair employment, equal treatment, respect for diversity, and freedom of association and collective bargaining.

Category	Material Issues for Enterprise Value Creation
Risks	Risk of AOT employees being displaced by artificial intelligence technologies Obsolescence of employees’ current skill sets Increasing workforce diversity and related management challenges (Diversity)
Opportunities	Human capital development creates competitive advantage through service excellence and innovation driven by AOT employees, leading to enhanced passenger and customer satisfaction.
Business Strategies	Develop high-performing AOT employees to deliver value to the airport management business Enhance digital human resource management systems Foster a supportive work environment to strengthen engagement and human capital development Strengthen the role of HR Business Partners in strategic decision-making and enhance HR-related competencies of relevant personnel
Corporate Targets and Leadership KPIs	Successful implementation of corporate culture and core values enhancement initiatives

Material Issues for External Stakeholders

Energy and Climate Change

The management and expansion of airport infrastructure require energy consumption and result in greenhouse gas emissions, both directly from AOT’s operations and indirectly through its supply chain. These activities contribute to climate change, which may in turn generate long-term impacts on communities and society, including increasingly severe natural disasters compared to historical averages.
Effective energy and climate management by AOT therefore plays a crucial role in mitigating such impacts on surrounding communities. At the same time, it enables the Company to respond to the expectations of key stakeholder groups, including financial management, shareholders, investors, securities analysts, and regulatory authorities, who place growing emphasis on sustainable investments, sustainability-focused funds, and compliance with international sustainability standards.

Category	Material Issues for External Stakeholders
Source of Impact	AOT’s operations, including aircraft activities and passenger services within airport premises, rely on energy consumption and result in greenhouse gas emissions.
Impact	Greenhouse gas emissions contribute to climate change and create adverse impacts on surrounding communities in the form of air pollution and increased severity of natural disasters over the long term.
Impact Assessment	Growth rate of stakeholder satisfaction scores (from 2024 baseline) Total greenhouse gas emissions of AOT (Scope 1, 2, and 3) Capability to reduce greenhouse gas emissions (from 2024 baseline)

Community Relations

Engagement with society and local communities is a key element in enabling airports to operate sustainably alongside surrounding areas. AOT places strong emphasis on stakeholder dialogue, impact mitigation, and supporting improvements in community well-being through initiatives that enhance quality of life and foster positive relationships with local residents.
Such efforts not only help reduce potential conflicts but also strengthen trust in the organization and support long-term business growth.

Category	Material Issues for External Stakeholders (Material Issues for External Stakeholders)
Source of Impact	AOT’s operations, including aircraft activities and passenger services within airports, rely on natural resource consumption and generate waste as well as air and noise pollution.
Impact	Communities surrounding airports may be affected by air and noise pollution, as well as water scarcity during drought conditions. Impacts may also extend to communities located near AOT’s waste disposal sites.
Impact Assessment	Growth rate of stakeholder satisfaction scores (from 2024 baseline) Total waste generated by AOT Total water consumption of AOT Greenhouse gas removal / sequestration by AOT (through reforestation) Aircraft noise levels Total greenhouse gas emissions of AOT (Scope 1, 2, and 3)

Digital Technology and Innovations

The adoption of digital technologies and innovation plays a vital role in enhancing the speed and efficiency of airport services, improving convenience, and reducing passenger congestion.
In addition, the digitalization of internal documentation and data management systems, together with the promotion of an innovation-driven culture and mindset among personnel, are key factors in elevating operational excellence and advancing AOT toward becoming a truly innovation-driven organization.

Category	Material Issues for External Stakeholders (Material Issues for External Stakeholders)
Source of Impact	The adoption of digital technology and innovation at airports is driven by the need to enhance the speed, efficiency, and safety of service delivery, as well as to reduce congestion, mitigate pandemic-related risks, and improve internal processes by transitioning documentation and workflows to digital systems. This supports modern operations and meets the expectations of service users in the digital era.
Impact	The use of digital technology and innovation at airports enables passengers and external stakeholders to experience faster, more convenient, and safer services. It also delivers benefits through more efficient, digitized operational processes, aligning with the expectations of passengers and stakeholders in the digital era.
Impact Assessment	Passenger satisfaction level with digital services Reduction in service processing time Number of cybersecurity incidents Internal digital system adoption / utilization rate within the organization Outcomes of innovation projects that have been implemented and delivered measurable results

Environmental Management

Airport operations, as well as the development and expansion of infrastructure, require systematic management of business-related impacts to effectively control both positive and negative effects on various stakeholder groups. Particular attention is given to regulatory authorities, shareholders, investors, and securities analysts, who have clear expectations regarding AOT’s environmental performance.
The key environmental aspects prioritized by AOT include noise management, air quality, water and wastewater management, waste management, and biodiversity. These environmental issues may have wide-ranging impacts in multiple forms. AOT recognizes the importance of proactively addressing potential environmental risks through established environmental measures and management plans to ensure operations are aligned with long-term environmental sustainability.

Category	Material Issues for External Stakeholders
Source of Impact	AOT’s operations, including aircraft activities and passenger services within airports, rely on natural resource consumption and generate waste, as well as air and noise pollution.
Impact	Communities surrounding airports may experience air and noise pollution, water scarcity during drought conditions, and impacts related to waste disposal sites operated by AOT.
Impact Assessment	Growth rate of stakeholder satisfaction scores (from 2024 baseline) Total waste generated by AOT Total water consumption of AOT Greenhouse gas removal by AOT (through reforestation) Aircraft noise levels Total greenhouse gas emissions of AOT (Scope 1, 2, and 3)

AOT's Stakeholders

AOT identifies and selects its key stakeholders by considering parties that may be significantly affected by, or have significant influence over, its business operations throughout the value chain. The Company also prioritizes its stakeholders as follows: 1. Customers 2. AOT personnel 3. Operational partners
(Source: AOT Stakeholder Master Plan FY2024–2027 (Revised FY2024), Stakeholder Analysis and Prioritization, page 89)
In addition, AOT applies defined criteria to identify key airport community areas. Priority is given to study areas determined under the Environmental Impact Assessment (EIA), areas designated under the Airport Emergency Plan, and areas identified through aircraft noise contour assessments.
AOT engages with each stakeholder group through structured management and response processes comprising four key approaches:

Access and relationship building
Learning and case study development
Establishing operational guidelines and assessing business impacts
Integrating lessons learned into practices and continuously improving processes

Stakeholder Impact Boundary

AOT identifies the stakeholder impact boundaries for each material sustainability issue to ensure effective management and alignment with the expectations of each key stakeholder group, as follows:

Material Sustainability Topics		Scope of Stakeholder Impact
		Internal	External
		AOT Employees	Customers	Business Alliances	Regulators	Communities & Society	Media	Shareholders, Investors, and Analysts
Economic Dimension	Corporate Governance	✓	-	✓	✓	-	-	✓
	Risk Management	✓	-	✓	✓	-	-	✓
	Business Ethics	✓	✓	✓	✓	✓	✓	✓
	Infrastructure, Capacity, and Business Opportunities	-	✓	✓	-	✓	-	✓
	Supply Chain Management	-	✓	✓	-	✓	✓	✓
	Digital Technology and Innovation	✓	✓	✓	✓	✓	-	✓
	Information Security and Data Privacy	✓	✓	✓	✓	✓	✓	✓
Social Dimension	Customer Satisfaction	-	✓	✓	-	-	✓	-
	Airport Safety and Security	✓	✓	✓	✓	✓	✓	-
	Occupational Health and Safety	✓	✓	✓	✓	✓	-	-
	Human Rights	✓	✓	✓	✓	✓	✓	✓
	Human Capital Development	✓	-	-	-	-	-	-
	Community and Social Engagement	✓	-	-	✓	✓	✓	-
Environmental Dimension	Energy and Climate Change	-	✓	✓	✓	✓	✓	✓
Environmental Dimension	Natural Resource and Environmental Management	-	✓	✓	✓	✓	✓	✓

Stakeholder expectation management and response processes

Stakeholder		Engagement Methods	Expectations	Responses to Expectations
(1) Customers	Airlines Passengers Tenants Service Users	Customer satisfaction surveys Analysis of survey results to understand customer needs and expectations Meetings with airlines Customer Relationship Management (CRM) activities CRM training for employees at all levels Implementation of innovations and information technology Contact Center and various complaint and feedback channels Information counters at the airport Website and social media development to enhance communication and build customer confidence Meetings with external stakeholders In-depth interviews with executive representatives	Provide clean, safe, and comfortable facilities with fast and punctual services Allocate accessible and sufficient facilities and connection areas for airport business operations to enhance customer experience, covering all user groups (Universal Design) Deliver services and meet customer expectations promptly using innovation and catering to diverse needs Operate as an environmentally friendly airport Implement climate change strategies to support low-carbon airline operations Proactively manage resources and waste beyond legal requirements Maintain safety and security to international standards, including managing dangerous animals and foreign object debris (FOD) in airside areas Provide accurate and timely information about flights and airport facilities (e.g., boarding bridges and baggage handling systems) Communicate via social media to ensure fast and broad public understanding Enhance customer engagement and feedback for planning service and operational development Ensure information system security standards and respect user privacy	Regularly monitor, inspect, and enhance airport facilities and services Install additional amenities such as seating and relaxing areas within the airport Research and develop service innovations such as Common Use Self-Service (CUSS) check-in and Fast Track services for premium passengers Improve environmental performance and maintain greenhouse gas management standards to achieve low-carbon airport status Implement proactive measures for resource management, waste separation, and disposal Obtain international certifications in aviation, security, and occupational health and safety Conduct emergency drills for various scenarios Enhance communication channels for customers (e.g., Sawasdee by AOT application) Expand service counters and improve the Customer Service system to efficiently respond to customer feedback Organize engagement activities with customers, airlines, and business operators Achieve planned business expansion and improve performance Implement data and information system security protocols, including personal data protection for application or system users
(2) Business Alliances	Suppliers Product and service suppliers Labor providers Utilities providers Technology and communication providers Knowledge and skills providers Agencies operating within the airport Collaborative partners	Business meetings Contact Center and channels for complaints and feedback Meetings with external agencies In-depth interviews with executive representatives	Sufficient workforce to provide services to passengers Promotion and co-development of modern innovations and technologies to manage passengers and enhance user experience Achievement of business expansion or project goals and improved financial performance Support with training information, facilities, or operating space for business partners Occupational health and safety protection, including fair labor practices for airport workers, particularly migrant construction workers Provision and maintenance of standard facilities that are functional and resilient to natural disasters Support for suppliers and partners in reducing greenhouse gas emissions within the airport Promotion of relationships and cooperation with business alliances based on environmental sustainability and transparency Full compliance with relevant laws, contracts, and regulations Support for business partners and operators in the airport with consideration of the organization’s economic stability	Listen to problems, exchange opinions, and regularly improve work processes based on meeting discussions Ensure availability of appropriate facilities and services to support partner operations Strictly comply with agreements, contracts, and relevant laws, while also providing training and enhancing staff understanding of standards and requirements Improve environmental performance and maintain greenhouse gas management standards to become a low-carbon airport Promote long-term relationship and cooperation development through shared business opportunities within the airport area
(3) Shareholders, Investors, and Securities Analysts	Ministry of Finance AOT shareholders Individuals interested in investing in AOT stock Securities analysts	Analyst meetings Providing information to shareholders, fund managers, and both domestic and international investors Annual General Meeting of Shareholders Call Center Website, electronic media, and social media Conferences / conference calls	Consistent and satisfactory dividend payments by the company Transparent, timely, and reliable disclosure of performance and financial information Competitiveness of business operations compared to other international airports Clear presentation of future business goals and directions Appropriate risk management to enhance investor confidence Support for long-term sustainability and growth, with proactive and transparent communication of sustainability performance in social and environmental aspects via accessible channels, including effective crisis communication	Organize shareholder meetings to provide information and respond to inquiries related to the company’s operations and growth Ensure continuous dividend payments in line with financial performance Expand accessible and convenient communication channels Disclose complete and timely operational and financial information to shareholders, investors, and interested parties for transparency and accountability, including quarterly performance reports Organize site visits for shareholders to observe operations and monitor performance Regularly summarize, assess, and review risks, with preparedness for emerging risks Promote sustainable business practices through projects or activities addressing environmental and social issues relevant to the organization
(4) Regulatory	Policy Regulatory Agencies Ministry of Transport Ministry of Finance Civil Aviation Authority of Thailand Financial Regulatory Ministry of Finance (Comptroller General’s Department) The Stock Exchange of Thailand Office of the Auditor General of Thailand Operational Regulatory Ministry of Transport Ministry of Finance Civil Aviation Authority of Thailand Office of Natural Resources and Environmental Policy and Planning Land Use and Building Regulation Land-owning agencies Local administrative authorities Professional Regulatory The Engineering Institute of Thailand Federation of Accounting Professions	Meetings with regulatory agencies Efficient business operations and performance evaluations by regulators Engagements with external stakeholders	Operate in compliance with or exceeding legal requirements Continuously improve performance on material issues Promote sustainable business practices in environment, society, and governance Maintain standardized and efficient management systems using digital technologies to enhance operational speed Operate with integrity and transparency Report sustainability information accurately, completely, and transparently	Comply with laws, regulations, and business requirements with transparency Mitigate environmental impacts beyond legal standards and create positive impacts for surrounding communities Participate in assessments and provide briefings to regulatory bodies Collaborate with regulators on environmentally friendly initiatives Continuously improve business processes to align with industry standards Implement AOT’s digital action plan to enhance digitalization and operational efficiency Adopt modern management systems to enhance safety and performance
(5) Communities and Society	Communities surrounding airports (e.g., communities, temples, schools, local businesses) Society (e.g., NGOs, Engineering Institute of Thailand, Association of Siamese Architects, general public interested in AOT's operations)	Site visits to assess environmental and social impacts, and community needs Public communication via websites and social media Meetings and in-depth interviews with external stakeholders	Operate with safety and security standards; manage environmental and social impacts on communities Address impacts from construction workers residing near communities Communicate and support communities promptly in emergencies Organize community engagement projects to enhance well-being through education and tourism Proactively communicate sustainability management to build public understanding Maintain transparency in AOT’s governance processes Support local tourism and economic promotion by providing airport space	Implement safety standards and participate in ACI Airport Health Accreditation to improve pandemic-related safety Assess and enhance environmental and social impact management in communities Organize long-term social activities to promote economy, society, and environment, such as AOT Selected, AOT Volunteer programs, and airport-level initiatives. Communicate operations via online platforms and public media
(6) AOT Employee	Board of Directors President Contract-based Executives External Experts AOT Employees AOT Staff (Contracted Personnel)	President's address to employees and internal audio announcements Annual employee engagement and satisfaction survey Various communication channels, both direct and indirect Social media platforms	Workplace safety Job security and comprehensive welfare for AOT personnel Career development and potential growth, including advancement opportunities Safe and mentally supportive work environment Job security and transparent communication with employees Recognition and support in work and personal development Talent attraction and motivation to work with AOT	Enhance workplace safety measures and occupational health care; implement certified safety and health management systems Develop long-term human resource development plans to enhance potential and career growth Provide welfare and well-being systems that support both physical and mental health Review employee compensation to align with company performance and economic conditions for competitiveness in the aviation industry Organize activities that strengthen employee engagement and morale Evaluate employee performance using internationally recognized Human Capital Management tools covering both job-specific and behavioral competencies, including Agile Conversation assessments Regularly conduct employee engagement surveys and analyze results to identify suitable strategies to enhance quality of life and working conditions
(7) Media	Media refers to organizations, institutions, individuals, or groups of individuals that influence AOT by serving as intermediaries in disseminating information about AOT’s operations to the public through various channels such as: Traditional media such as TV, radio, and print Online media such as websites and social media Classified into two categories: Formal media: Registered media such as newspapers, television, radio, and social media outlets Informal media: Unregistered media including individuals, influencers, YouTubers, and bloggers	Publicize news and factual information about AOT’s operations through media channels to ensure accurate and timely public understanding Communicate development projects, travel information, business performance, passenger volumes, and flight frequencies Develop communication plans targeting the media group Organize media relations activities	Complete, accurate, and timely communication of AOT’s updates and events Promote transparency and build public confidence through clear communication Access to in-depth perspectives and information Prompt responses to information requests Communication of social and sustainability initiatives Consistent communication and regular project updates	Develop communication plans with the media stakeholder group to ensure fast, clear, and comprehensive information dissemination Disseminate operational information such as business performance, passenger volumes, and flight statistics Leverage technology to ensure information is easily accessible Distribute the Sustainability Report and Annual Report through accessible channels Use clear and simple language in communications Build long-term positive relationships with the media

ทบทวนล่าสุด 27/02/2026