Importance
AOT’s business operations across the entire value chain—from upstream to downstream—may pose potential risks related to human rights violations, which could adversely impact all stakeholder groups. These include operational partners such as suppliers and contractors, AOT personnel (employees and workers), communities and society, customers, and the media.
Potential risks encompass violations of life and health safety, unfair labor conditions, discrimination and harassment, restrictions on freedom of association, and infringements on privacy. These issues are increasingly gaining attention from regulatory agencies, the media, and investors.
As a result, human rights have become a significant area of focus for AOT. The Company is committed to promoting awareness and understanding in order to prevent and mitigate human rights violations throughout the entire value chain.
Policy
AOT conducts its business in accordance with the Human Rights Policy, which has been in effect since 2018. The policy aligns with the United Nations Guiding Principles on Business and Human Rights (UNGPs), the core international human rights instruments of the United Nations, the International Covenant on Civil and Political Rights, the International Covenant on Economic, Social and Cultural Rights, the fundamental conventions of the International Labour Organization (ILO), and the “Protect, Respect and Remedy” Framework (Ruggie’s Framework). It is also consistent with AOT’s Code of Conduct and the Supplier Code of Conduct for Sustainable Practices.
The policy encompasses the rights of all stakeholders in AOT own operations, suppliers (classified as contractors and Tier-1 suppliers, and partners or joint venture at stake above 10%.
AOT is committed to preventing human rights violations across key issues such as human trafficking, forced labor, child labor, children’s rights, discrimination, the right to freedom of association and collective bargaining, and equal remuneration. Additionally, AOT promotes effective grievance management and has established remediation measures in cases of human rights violations to ensure that the Company operates responsibly and fairly for all stakeholders.
Management Approach
AOT conducts regular and comprehensive Human Rights Due Diligence (HRDD) in accordance with the United Nations Guiding Principles on Business and Human Rights (UNGPs). The process consists of five key steps: (1) establishing a human rights policy, (2) assessing human rights impacts and risks, (3) integrating assessment results into internal operations, (4) monitoring and reporting performance, and (5) remediating adverse impacts.
AOT places strong emphasis on transparency in disclosing the due diligence outcomes in order to build stakeholder trust and promote responsible business practices that respect human rights throughout the value chain.
AOT assigns the Human Resources and Administration in collaboration with the Corporate Strategy to oversee human rights risk management across AOT’s value chain, ensuring risks remain at an acceptable level. This responsibility is carried out under the close supervision of the Oversight Human Rights Committee. The approach includes:
- Reviewing and publishing the Human Rights Policy
- Defining the scope for human rights risk and impact assessment
- Developing the Human Rights Risk Register
- Conducting AOT’s human rights risk and impact assessment, which includes its own operations, contractors, tier 1 suppliers, and joint ventures.
- Implementing risk mitigation measures, preventive mechanisms, and remediation plans
- Raising human rights awareness among stakeholders
- Engaging and collaborating with stakeholders to minimize risks and adverse impacts
- Managing human rights grievance mechanisms
AOT evaluates human rights risk management performance through internal audits and continuous risk monitoring, including follow-up on complaints. Results are reported regularly to the Oversight Human Rights Committee and senior executives. AOT also mandates regular reviews of the human rights policy and procedures to align with emerging risks and trends, enabling the organization to implement effective preventive measures.
Grievance Mechanism
AOT has established accessible grievance and feedback channels for all stakeholders to raise concerns related to human rights. These channels are managed through a structured and transparent process to ensure that every issue raised is thoroughly reviewed and addressed to improve operations. AOT is committed to the prevention and mitigation of human rights violations and actively promotes the respect for human rights in a tangible and practical manner, thereby fostering trust and cooperation with stakeholders at all levels.
Grievance Channels
AOT provides multiple accessible channels for stakeholders to submit feedback and human rights-related complaints, including:
- Suggestion and Feedback Boxes located at the Head Office and all six AOT-operated airports.
- Postal Mail addressed to the AOT Board of Directors, President, or Director of the Office of Internal Audit, sent to:
P.O. Box 3, Don Mueang Post Office, Bangkok 10211
- AOT Contact Center: 1722
- AOT Website: www.airportthai.co.th under the “Contact & Complaints” section or via the online chat service
- Corporate Communications Department
Email: aotpr@airportthai.co.th
Performance
Human Rights Risk and Impact Assessments (HRRIA)
AOT conducts Human Rights Risk and Impact Assessments (HRRIA) covering its own operations, direct contractors and Tier 1 suppliers, as well as joint ventures without management control. These assessments identify human rights risks and impacts specific to the nature of each operation and categorize stakeholders (or rights holders) into four main groups: (1) customers, (2) business partners and contractors, (3) local communities and society, and (4) AOT personnel.
Furthermore, AOT places particular emphasis on vulnerable groups, including women, pregnant women, children, persons with disabilities, indigenous peoples, migrant workers, third-party employed workers, and individuals of diverse sexual orientation and gender identity (LGBTQI+). This is to ensure full alignment with international human rights principles and to prevent potential risks to these groups.
| AOT's Operational Sites (Own Operations) |
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| Contractors & Tier 1 Suppliers | Airport Infrastructure and Facility Maintenance |
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| Business supporting services |
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| Facilities Management Services |
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| Information Technology and Network Systems |
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| Security and Surveillance Systems |
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| Utility Management |
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| Subsidiaries and joint ventures without management control |
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Human Rights Risk and Impact Assessment Results
| Coverage of Human Rights Risk Assessment/Review | Performance | Targets | ||||
|---|---|---|---|---|---|---|
| 2567 | 2567 | 2568 | 2569 | 2570 | 2571 | |
| 100% | 100% | |||||
Human Rights Training
Human rights due diligence workshop
AOT conducted a human rights due diligence review workshop aiming to communicate AOT’s expectations regarding human rights and to provide training for representatives from each department across the organization. The workshop engaged participants from AOT Headquarters, all six airports under AOT’s supervision, and Novotel Suvarnabhumi Airport Hotel.
The session covered key conceptual frameworks to enhance human rights awareness, including:
- United Nations Guiding Principles on Business and Human Rights (UNGPs)
- Core International Human Rights Treaties
- International Covenant on Civil and Political Rights (ICCPR)
- International Covenant on Economic, Social and Cultural Rights (ICESCR)
- ILO Declaration on Fundamental Principles on Business and Human Rights
- Principles to protect, respect and remedy for the impacts of human rights violations or The Ruggie Framework
- AOT Human Rights Policy